Return and Refund
A refund request must be made within 14 days after you receive your order.
We accept refund requests for any of the following reasons:
Expired Products;
Broken Products;
The products do not match the description on the Site.
Refund does not apply to the following products:
Opened packages;
Discounted/Sales Items.
You can return your product by post using the following step:
- Pack your goods and attach a return label
- Pay and post at the nearest post office
We recommend that you use recorded mail to send the goods back to us, as if the goods are lost or damaged in transit, we may charge you or not refund the amount caused by the loss or damage.
When receiving your returned package, we will reimburse you for all payments we received from you in accordance with the order, including shipping costs, but please note that the law allows us to reduce your reimbursement costs to reduce the refund due to processing The value of the goods caused by the loss of value. Therefore, if you send it back to us by record mail, we can only refund the cheapest shipping type compensation.
Taking the earlier one, we will refund you without undue delay within 14 days after receiving your returned package or the proof of returned goods provided. The refund amount will be the same as the amount you originally purchased and will be refunded to the account you paid for the order. You will not be charged for any additional costs due to the refund.
商品退货及退款
退款请求必须在您收到货物后的 14 天内提出。
我们接受以下任何原因在我们网站上购买的商品的退款请求：
- 过期
- 与描述不符
退款不适用于以下商品：
- 已开封食品
- 减价货品
您可以按照以下步骤通过邮寄方式退货：
- 包装您的货物并附上退货标籤
- 前往最近的邮局并支付邮资。
我们建议您使用记录式邮递将货物寄回给我们，因为如果货物在运输途中丢失或损坏，我们可能会向您收取或不退还因丢失或损坏造成的金额。
当收到您的退回包裹时，我们将向您偿还我们根据订单中从您那裡收到的所有付款，包括运送费用，但请留意，法律允许我们减少您的报销费用，以减少由于处理退款的货物以导致的价值流失。因此假如您以记录式邮递寄回给我们，我们也只能退回最便宜的运送类型的补偿。
我们将以较早者为准，在收到您的退回包裹后或您提供的退回商品证明的14天内在不无故拖延的情况下进行退款。退款的金额将与您最初购买时的金额为相同，并退款至您为订单所支付的帐户当中，您不会因为退款产生任何额外费用。